If the complaint remains unresolved by the Exchange, it will be referred to the ODR institution (CORD), for conciliation process. The ODR institution will appoint a sole independent and neutral conciliator from its panel of conciliators. Such conciliator shall conduct one or more meeting/s for the disputing parties to reach an amicable and consensual resolution within 21 calendar days (unless extended for a maximum period of 10 calendar days by consent of the disputing parties to be recorded in writing/electronically) from the date of appointment of conciliator by the ODR Institution.
Click here for Investor Grievance Resolution Process Flow
Fees and Charges :
Fees for conciliation process (irrespective of claim or counter-claim value) will be as under
| Particular's | Amount in Rupees |
Conciliator’s fee (to be collected by ODR Institution and paid to Conciliator) - for successful conciliation - for unsuccessful conciliation | ₹ 4,800/- ₹ 3,240/- |
| ODR Institution’s fees, in addition to the conciliator’s fees (to be collected by ODR Institution) | ₹ 600/- |
Applicable GST, Stamp Duty, etc. on actual outgoings shall be borne by the concerned Member.
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