Over View

Protecting the interest of the investors dealing in commodities is one of the main objectives of NCDEX. In pursuit of this objective, the Exchange has created a dedicated Investor Grievance Cell (IG), which renders administrative assistance to Conciliation/ Arbitration under the grievance redressal framework of the Exchange. 

In accordance with SEBI master Circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/195 dated July 31, 2023, updated as on December 28, 2023 with the introduction of a common Online Dispute Resolution Portal (“ODR Portal”) to harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market, Exchange has empaneled CORD (Center for Online Resolution of Dispute), an ODR Institutions for conducting Online Conciliation and Arbitration.

CORD – Registered Address :

F-14, 3rd Cross, Manyata Residency, 
Manyata Tech Park, Nagavara, 
Bangalore 560045, India.
Kanjurmarg (West), Mumbai - 400 078.

Contact Person - Shweta Devgan
Tel No. - 7973836504
 E-mail - shweta@resolveoncord.com
Website: www.resolveoncord.com

Investors could lodge their complaints against the trading member along with the supporting documents either by registering their complaints through ODR Portal (w.e.f August 16, 2023) or SCORES (https://scores.gov.in/scores/Welcome) or by sending an email at the nearest Investor Service Center or by sending physical complaint to the nearest investor service centre.

Exchange provides assistance in the following cases:   

• Complaints which fall within the purview of the Exchange
• Complaints relating to trades that are executed on the Exchange Platform
• Complaints pertaining to commodity futures traded on the Exchange platform
• Complaints in cases where no settlement could be arrived between the trading member and the complainant for settlement of claims
• Complaints, where the member has surrendered the membership and the complainant has approached the Exchange before expiry of the time mentioned in the public notice

Complaints against trading members on account of the following cases:

• Non- receipt of documents viz member client agreement, contract notes, settlement of accounts, order trade log etc.
• Non- refund of margin money
• Trades executed without adequate margins
• Delay /non – receipt of funds
• Squaring up of positions without consent
• Unauthorized transaction in the account
• Unauthorized transfer of funds from commodities account to other accounts etc.