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Overview

For speedy and effective redressal of grievances of the market inventors/market participants who are trading on the Exchange platform, the Exchange has created a dedicated Investor Service Centre (ISC) who receives the complaint from inventors/market participants and takes efforts for resolution of the same.

There are mainly 04 levels of dispute resolution provided by the Exchange ISC:

  • Resolution on Investor Grievance (IG) by Exchange ISC officials
  • Resolution of unresolved matters by independent member of Grievance Redressal Committee (GRC).
  • Arbitration proceedings by independent arbitrator
  • Appellate Arbitration proceedings by independent appellate arbitrator