For speedy and effective redressal of grievances of the market inventors/market participants who are trading on the Exchange platform, the Exchange has created a dedicated Investor Service Centre (ISC) who receives the complaint from inventors/market participants and takes efforts for resolution of the same.
There are mainly 04 levels of dispute resolution provided by the Exchange ISC:
- Resolution on Investor Grievance (IG) by Exchange ISC officials
- Resolution of unresolved matters by independent member of Grievance Redressal Committee (GRC).
- Arbitration proceedings by independent arbitrator
- Appellate Arbitration proceedings by independent appellate arbitrator