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  Customer Services >  Timelines

Timelines for activity completion at the Exchange

Membership
Particulars Timelines for completion of the activity at the Exchange Downloads
Creation of user-ids User id requests have to be placed online using the NCFE module. Prior to placing online requests in NCFE, members are required to submit the application for availing online facility for new user id’s through the Corporate manager.

For requests received till 5.00 pm on a weekday (Monday - Friday), the user-ids would be created on the same day, after due diligence. Requests received after 5.00 pm would be processed on the next working day.


IP Shifting/Addition Members may place request till 10.00 pm on any trading day. Requests will be processed only once during the day, after market closes (11.55 pm).

For emergency cases, please contact Customer Service Group on Toll Free no. 1800-26-62339


Deletion of user-ids For requests received by 5.00 pm, the user-ids would be deleted on the same day during End of Day process

Creation of Authorised Persons For requests received till 5.00 pm, applications that are complete in all respects (with required annexures / attachments) will be processed in 3 Working days excluding the date of receipt of the application received.
Deletion of Authorised Persons For requests received till 5.00 pm, applications that are complete in all respects (with required annexures / attachments) will be processed in 1 Working day.

Technology
Particulars Timelines for completion of the activity at the Exchange Downloads
Internet/VPN /FTP password reset Immediate (after due verification and authentication)
Installation of VSAT Within 15 days after receipt of all relevant documents
Configuration of Lease Line Within 4 weeks after getting feasibility from MTNL/BSNL/TATA and receipt of all relevant documents

Clearing & Settlement
Particulars Timelines for completion of the activity at the Exchange Downloads
Deposit request* On submission of all documents to the warehouse and payments to assayers, credit in beneficiary account within 7 days of fresh deposit
Withdrawal request * Physical delivery to be initiated within 2 days of tendering remat request at the warehouse under normal circumstances
Assayers certificate* * 4 days of request and payment of assayers fees
Monthly warehouse Stores charges bill to CPs By 10th of the subsequent month
Sales Tax Details :
1.    Buyer Details Buyer details should be updated in the sales tax module by 3:00 PM on T+3 day.
2.    Seller Details Seller details should be updated in the sales tax module by 3:00 PM on T+4 day.
Receipt / payment of sales tax amount If sales tax is applicable and seller has updated the information on the NCFE web portal by T+4 day, then the sales tax amount will be received by the seller on T+5.
Issuance of Sales/Excise invoices by sellers Seller should provide the detail of invoices on NCFE Web Portal by end of the day of T+5.
Receipt of Sales/Excise invoices by buyers Seller should dispatch the Invoice documents by T+7 so that the Buyer receives the same by T+9.
Reporting of non-receipt of valid Sales/Excise invoices to the Exchange Discrepancies in invoice/documents or non-receipt of documents by buyer has to be reported to the Exchange by T+9.
Training request Within 15 days of first time of activation

* Except cotton
** Subject to quantity & actual deliveries happening at warehouse

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